Privacy Policy

The Scope of This Policy

This policy applies to all users of WeDoOrders Ltd., including Riders and Drivers (including Driver applicants), and to all WeDoOrders Ltd. platforms and services, including our apps, websites, features, and other services (collectively, the “WeDoOrders Ltd. Platform”). Please remember that your use of the WeDoOrders Ltd. Platform is also subject to our Terms of Service.

The Information We Collect

When you use the WeDoOrders Ltd. Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you.

Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration: When you create an account with WeDoOrders Ltd., we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).

Driver Information: If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information.

SOS Contact Information: We will collect the contact list permission to list the contacts while adding the SOS contacts for user & driver app.

Ratings and Feedback: When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.

Communications: When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the WeDoOrders Ltd. Platform

Location Information: Great services start with accurate information. The WeDoOrders Ltd. Platform collects location information (including GPS and WiFi data) differently depending on your WeDoOrders Ltd. app settings and device permissions as well as whether you are using the platform as a Rider or Driver.

  • Riders: We collect your device’s precise location when you open and use the WeDoOrders Ltd. app, including while the app is running in the background from the time you request a service until it ends. WeDoOrders Ltd. also tracks the precise location of vehicles at all times.
  • Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode.

Usage Information: We collect information about your use of the WeDoOrders Ltd. Platform, including service information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the WeDoOrders Ltd. Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information: We collect information about the devices you use to access the WeDoOrders Ltd. Platform, including device model, IP address, type of browser, version of the operating system, identity of the carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.

Communications Between Riders and Drivers: We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the WeDoOrders Ltd. Platform, but we will always let you know we are about to do so before the call begins.

Address Book Contacts: You may set your device permissions to grant WeDoOrders Ltd. access to your contact lists and direct WeDoOrders Ltd. to access your contact list, for example, to help you refer friends to WeDoOrders Ltd. If you do this, we will access and store the names and contact information of the people in your address book.

Cookies, Analytics, and Third-Party Technologies: We collect information through the use of “cookies,” tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the WeDoOrders Ltd. Platform and interact with WeDoOrders Ltd. advertisements, to make your WeDoOrders Ltd. experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies.

C. Information We Collect from Third Parties

Third-Party Services: Third-party services provide us with information needed for core aspects of the WeDoOrders Ltd. Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your WeDoOrders Ltd. experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses.

Enterprise Programs: If you use WeDoOrders Ltd. through your employer or other organization that participates in one of our WeDoOrders Ltd. Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.

Concierge Service: Sometimes another business or entity may order you a WeDoOrders Ltd. service. If an organization has ordered a service for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your service.

Referral Programs: Friends help friends use the WeDoOrders Ltd. Platform. If someone refers you to WeDoOrders Ltd., we will let them know that you generated the referral. If another user referred you, we may share information about your use of the WeDoOrders Ltd. Platform with that user.

Other Users and Sources: Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example, as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

  • Provide the WeDoOrders Ltd. Platform;
  • Maintain the security and safety of the WeDoOrders Ltd. Platform and its users;
  • Build and maintain the WeDoOrders Ltd. community;
  • Provide customer support;
  • Improve the WeDoOrders Ltd. Platform; and
  • Respond to legal proceedings and obligations.

Providing the WeDoOrders Ltd. Platform: We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings

    , and preferences;

  • Connect you to your services and track their progress;
  • Calculate prices and process payments;
  • Allow Riders and Drivers to connect regarding their service and to choose to share their location with others;
  • Communicate with you about your services and experience;
  • Collect feedback regarding your experience;
  • Facilitate additional services and programs with third parties; and
  • Operate contests, sweepstakes, and other promotions.

  • Maintaining the Security and Safety of the WeDoOrders Ltd. Platform and its Users: Providing you with a secure and safe experience is a top priority. To achieve this, we use your personal information to:

  • Authenticate users;
  • Verify that Drivers and their vehicles meet safety requirements;
  • Investigate and resolve incidents, accidents, and insurance claims;
  • Encourage safe behavior and avoid unsafe activities;
  • Find and prevent fraud; and
  • Block and remove unsafe or fraudulent users from the WeDoOrders Ltd. Platform.

  • Building and Maintaining the WeDoOrders Ltd. Community: WeDoOrders Ltd. aims to be a positive part of the community. We use your personal information to:

  • Communicate with you about events, promotions, elections, and campaigns;
  • Personalize and provide content, experiences, communications, and advertising to promote and grow the WeDoOrders Ltd. Platform; and
  • Help facilitate donations you choose to make through the WeDoOrders Ltd. Platform.

  • Providing Customer Support: We work hard to provide the best experience possible, including supporting you when you need it. To achieve this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you have regarding the WeDoOrders Ltd. Platform; and
  • Provide you support or respond to you.

  • Improving the WeDoOrders Ltd. Platform: Continuous improvement of your experience and the addition of new features are ongoing goals. To achieve this, we use your personal information to:

  • Perform research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Prevent, find, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements: At times, legal and regulatory obligations may require us to respond to specific demands. In such cases, we may use your personal information to respond to those demands or obligations.

How We Share Your Information

WeDoOrders Ltd. does not sell your personal information. To make the WeDoOrders Ltd. Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between WeDoOrders Ltd. Users

Riders and Drivers:

  • Rider information shared with Driver: Upon receiving a service request, we share with the Driver the Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of services and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup and during the service, we share with the Driver the Rider’s destination and any additional stops the Rider inputs into the WeDoOrders Ltd. app. Once the service is finished, we also eventually share the Rider’s rating and feedback with the Driver.

  • Driver information shared with Rider: Upon a Driver accepting a requested service, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s WeDoOrders Ltd. profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of services and years as a Driver).

  • Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.

    Shared Service Riders: When Riders use a shared service, we share each Rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the service.

    Rides Requested or Paid For by Others: Some services you take may be requested or paid for by others. If you take one of those services using your WeDoOrders Ltd. Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a service for you, we may share some or all of your service details with that other party.

    Referral Programs: If you refer someone to the WeDoOrders Ltd. Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the WeDoOrders Ltd. Platform with that user.

B. Sharing With Third-Party Service Providers for Business Purposes

Depending on whether you’re a Rider or a Driver, WeDoOrders Ltd. may share the following categories of your personal information for a business purpose to provide you with a variety of the WeDoOrders Ltd. Platform’s features and services:

  • Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
  • Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
  • Commercial information, such as service information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
  • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
  • Location data.

  • We disclose those categories of personal information to service providers to fulfill the following business purposes:

  • Maintaining and servicing your WeDoOrders Ltd. account;
  • Processing or fulfilling services;
  • Providing you customer service;
  • Processing Rider transactions;
  • Processing Driver applications and payments;
  • Verifying the identity of users;
  • Detecting and preventing fraud;
  • Processing insurance claims;
  • Providing Driver loyalty and promotional programs;
  • Providing marketing and advertising services to WeDoOrders Ltd.;
  • Providing financing;
  • Providing requested emergency services;
  • Providing analytics services to WeDoOrders Ltd.; and
  • Undertaking internal research to develop the WeDoOrders Ltd. Platform.

C. For Legal Reasons and to Protect the WeDoOrders Ltd. Platform

  • Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
  • Enforce our Terms of Service;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger: WeDoOrders Ltd. may share your personal information while negotiating or in relation to a change of corporate control, such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction: With your permission or upon your direction, WeDoOrders Ltd. may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information: We retain your information for as long as necessary to provide you and our other users with the WeDoOrders Ltd. Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as services and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data: WeDoOrders Ltd. provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users:

  • Email Subscriptions: You can unsubscribe from commercial or promotional emails by clicking "unsubscribe" in those messages. Transactional and relational emails about your use of the WeDoOrders Ltd. Platform will still be sent.
  • Text Messages: You can opt out of receiving commercial or promotional texts. Opting out of all texts may impact your use of the WeDoOrders Ltd. Platform.
  • Push Notifications: You can opt out of receiving push notifications through your device settings. Opting out may impact your use of the WeDoOrders Ltd. Platform.
  • Profile Information: You can review and edit certain account information by logging in to your account settings and profile.
  • Location Information: You can prevent your device from sharing location information through your device’s system settings. However, this may impact WeDoOrders Ltd.'s ability to provide you with its full range of features and services.
  • Cookie Tracking: You can modify your cookie settings on your browser.

B. Right to Know: You have the right to know and see what data WeDoOrders Ltd. has collected about you, including:

  • The categories of personal information collected;
  • The sources from which the personal information is collected;
  • The business or commercial purpose for collecting your personal information;
  • The categories of third parties with whom WeDoOrders Ltd. has shared your personal information; and
  • The specific pieces of personal information collected about you.

C. Right to Delete: You have the right to request that WeDoOrders Ltd. delete the personal information collected from you. There are exceptions, such as when the information is necessary to:

  • Complete a transaction;
  • Provide you a good or service;
  • Perform a contract between WeDoOrders Ltd. and you;
  • Protect your security;
  • Fix a system bug;
  • Comply with a legal obligation; or
  • Make other lawful uses of the information that are compatible with the context in which you provided it.

D. Other Rights:

  • You can request information about WeDoOrders Ltd.'s disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year.
  • You also have the right not to be discriminated against for exercising any of the rights listed above.

Response Timing and Format: WeDoOrders Ltd. aims to respond to a consumer request for access or deletion within 45 days of receiving that request. If more time is required, we will inform you of the reason and extension period in writing.

Children’s Data: WeDoOrders Ltd. is not directed to children, and we don't knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.

Links to Third-Party Websites: The WeDoOrders Ltd. Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

Changes to This Privacy Policy: WeDoOrders Ltd. may update this policy from time to time as the WeDoOrders Ltd. Platform changes and privacy law evolves. If there are updates, they will be done online, and if material changes are made, you will be notified through the WeDoOrders Ltd. Platform or by some other method of communication like email. By using WeDoOrders Ltd., you agree to the most recent terms of this policy.

Contact Us: If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.